Refund Policy

1. What a reservation is

A Vantage reservation is a pre-order: full payment now, in exchange for a place in the first production run and the pre-order price, once the formulation clears the qualification and testing process described on our Science & Quality page. It is not a purchase of an item currently in stock, because nothing is currently in stock.

2. Cancelling before your order ships

You can cancel a reservation and receive a full refund at any time before your order ships, for any reason, no questions asked. Email hello@qazivo.com or reply to your confirmation email with your payment ID (Razorpay) or checkout session ID (Stripe) to request one.

3. How refunds are processed

Refunds are issued back to the original payment method through the same gateway you paid with (Razorpay or Stripe). Processing typically takes 5–10 business days once we've confirmed the refund, depending on your bank or card issuer's own timelines, which are outside our control.

4. If we can't fulfil your reservation

If a formulation fails batch testing, if a manufacturing partner falls out of qualification, or if we otherwise decide not to bring Vantage to market, every open reservation for the affected pack is refunded in full automatically, without you needing to request it.

5. Once your order has shipped

This page covers cancellations before shipment. Returns or issues with a product you've already received will be covered by separate terms published once Vantage actually ships, since those terms depend on the finished product and packaging, which don't exist yet.

6. Contact

Questions about a specific reservation, or this policy generally, can be sent to hello@qazivo.com.